Account and access
Sign-in, MFA, invitations, expired links, roles, and organization access.
We’re here to help
Support
Get help without sharing passwords, authentication codes, or payment credentials.
Support topics
Organizations
Organization search, directory corrections, onboarding, and administrator setup.
Payments and billing
Giving or school-payment status, receipts, refunds, billing, and reconciliation references.
Privacy and security
Access, correction, export, deactivation, deletion, suppression, or security concerns.
Send only what support needs
Include your name, organization, the page or task, the approximate time, and the request reference shown on screen. You may include a redacted screenshot. Never send a password, authenticator code, recovery code, QR code, private payment link, full card number, CVV, or bank credential.
For a suspected account compromise or information exposure, put “Security” in the subject and email support@churchmemberconnect.org. Do not use this address for emergency services.
What happens next
- 1. Triage
The request is categorized without exposing unnecessary personal or financial data.
- 2. Verify
Identity, organization, or payment authority is verified before protected information changes.
- 3. Resolve
The outcome and required audit evidence are recorded, with an explanation when retention limits an action.